turnover – 员工流失率
TA - Terminal Adapter.
Talk, agent state
Talk, call state
talk profile (Simulator)
TAPI - 电话应用编程接口
target performance statistic
TBL - TRADEBOARD 液晶显示屏
TBT - TRADEBOARD 触摸屏
TCP/IP - 传输控制协议 / 互联网协议
TDM - 时分多路复用
telephony media type - 与通过交换机进行的呼叫相关联的通讯手段。
template
threshold
timed out
time-out extension
time to maximum importance
tracked destination
tracked source
traffic statistics ( Networked Call Center )
transaction
transaction records
TRIM - 磁带记录接口模块
TRIP - TRADEBOARD 本地磁带接口
TRM - 发送器 / 接收器模块
T-Server
TSP - 电话应用编程接口服务提供商
trunk group